SoClean 2 Support and FAQs

Need assistance setting-up your SoClean 2 CPAP machine cleaner? Our Customer Care team can assist you out! Alternatively, find answers to frequently asked questions about SoClean below:

What is the SoClean?

Soclean 2 CPAP Cleaner & SanitizerThe SoClean 2 is the fast, easy way to clean your sleep device. The SoClean 2 utilizes Activated Oxygen (ozone) to keep your sleep equipment daily with no disassembly and no water.

Is it difficult to use?

The SoClean 2 is easy to utilize. Once you make the one-time connection to your device, all you require to do is place your sleep equipment into the SoClean 2 Chamber, close the Lid and let the SoClean 2 do the rest.

* Before using your SoClean 2, we recommended using the pre-wash to clean your device of any facial oils or organic materials.

When and how do I utilize the Neutralizing Pre-Wash?

The Neutralizing Pre-Wash can be used before the first use of your SoClean 2 or when introducing new sleep apparatus to your system. You can also use the Pre-Wash to clean the parts of your sleep equipment often as recommended by the manufacturer. The Pre-Wash is a fragrance-free cleaning solution that neutralizes any pre-existing odors from detergents and eliminates any residue from the manufacturing process.

Will the SoClean 2 work with my sleep device?

The SoClean 2 connects to all popular sleep devices, and some do require an adapter. If you have any questions regarding your particular sleep equipment, please contact customer care.

How long does the SoClean want to run?

The SoClean 2 runs 7 minutes plus a 2-hour rest period. This ensures appropriate maintenance of the equipment, and the rest period permits the Activated Oxygen (ozone) to convert back into regular oxygen.

What if I smell a strong odor when I use my machine?

Some users can smell Activated Oxygen (ozone) at very low levels, and for these people, it is not uncommon to smell ozone for a short time during and after running their SoClean 2. If it’s a powerful odor or you have noticed it getting stronger over time, please contact us and we can help identify if there is a problem with your SoClean.

Can I utilize my health insurance, my FSA, or Medicare to pay for SoClean?

At this time the SoClean 2 is not covered by health insurance as it is regarded as a luxury item. SoClean 2 is qualified for FSA and HSA reimbursement, and you can use your FSA or HSA debit card. We also provide a financing option with monthly payments through Bread Financing.

What if I want to return the SoClean?

Using Soclean 2 to clean CPAPIf you are not pleased with your purchase, please contact our customer care. A representative will be available to help.

What’s the difference between the SoClean 2 and the SoClean 1?

The SoClean 2 is an updated version of the original SoClean equipment. The SoClean 2 uses the same cleaning process and connects to your machine the same way as the original. The SoClean 1 is no longer available for buying.

References and Resources