So Clean Use and Complaint FAQS

So Clean Use and Complaint FAQS

Will my CPAP device be wet from the SoClean?

No. The SoClean sanitizes with activated oxygen. No fluids or water are utilized in this process.

Is the SoClean dangerous to me or the environment?

No. The SoClean fumigates with activated oxygen. The same sterilizing technology is safely used to produce drinking water. The SoClean produces activated oxygen in an enclosed system. The activated oxygen disinfects your device and naturally breaks down to regular oxygen within two hours. Moreover, any excess activated oxygen passes through a filter, which converts it back to regular oxygen before release.

How do I know that my SoClean is disinfecting appropriately?

After the CPAP disinfecting process is completed successfully, the status indicator light will shine green. Your CPAP apparatus will have a light, clean scent.

What if the odor the SoClean leaves is too strong for me?

First, try cleaning your equipment with the Neutralizing Pre-wash. If the smell is still strong, you can attempt any of these steps:

(1) Before wearing your mask at bedtime, run your CPAP for 20 seconds to enable any residual scent to blow out.

(2) Set the timer so that the machine runs early in the day, permitting any residual smell to dissipate by nighttime.

(3) Increase the cycle duration time up to 12 minutes for a few days, and then decrease the time to your preferred setting. A strong odor normally indicates a high number of oxidized organics.

What if my indicator light is shining red or yellow?

This indicates that the disinfecting process is not yet complete. Please wait until the light shines green to remove your PAP device from the SoClean chamber.

It has been more than two hours since the SoClean finished a cycle, but the status light is still yellow. Why?

Some indoor lighting forms may make it difficult to distinguish the yellow and green lights on the SoClean. If two hours have passed after the SoClean completed a cycle, your PAP equipment is disinfected and ready for use.

What if the indicator light is not shining after a scheduled cleaning time?

The SoClean did not end a disinfecting cycle successfully. Common reasons for this are that the lid was not securely closed, there was no mask in the chamber at cleaning time, or the hose slot plug is missing or incorrectly seated.

What if I missed my scheduled disinfecting time, but still wish to disinfect my device?

You can utilize the Manual feature to run a cycle.

Why does my display say Order Filter Kit?

This message appears approximately every 6 months, depending upon usage, as a reminder to frequently replace the filter and check valve. You can buy the filter and check valve together in a Cartridge Filter Kit. To reorder, contact your authorized reseller or visit our website.

Are there materials that I must avoid putting into the SoClean?

Nylon and natural rubber can break when exposed to activated oxygen. A lot of manufacturers typically do not use these materials in their reservoirs, hoses, masks, or headgear. If you have questions, contact your CPAP manufacturer, supplier, or Best Cpap Cleaner.

My mask feels oily. What can I do?

Skin chemistry is unique. Some persons with an oily skin type may require to hand-wash the mask occasionally. If you hand-wash your mask, ensure you use the Neutralizing Pre-wash or fragrance-free, dye-free dish soap.

Resources and References:

• Best CPAP Cleaner Machines